Return & Exchange Policy

We strive to deliver premium shopping experiences and complete customer satisfaction for all purchased affordable skincare and daily beauty products, offering a formal return and exchange window of 30 calendar days starting from the official delivery date of your order. All items eligible for return or exchange must remain completely unopened, unused, untested, and preserved in original brand-new condition, with all original factory sealing films, outer packaging boxes, anti-leakage gaskets, instruction manuals, product labels, and safety packaging accessories fully intact and unaltered. Customized skincare products, personalized formula samples, and final sale clearance items are strictly non-returnable and non-exchangeable due to customized attributes and special sales regulations. As professional cosmetic products with strict hygiene and safety standards, all skincare items are prohibited from return and exchange once opened, unsealed, used, or contaminated, to prevent bacterial cross-infection, formula deterioration, and hidden safety risks that affect public health and product safety. Products with broken safety seals, opened bottle caps, surface dirt, formula leakage, oxidation traces, storage damage, and artificial damage are permanently ineligible for return or exchange. To initiate a return or exchange request for qualified unopened products, customers must submit an application through our official website portal with a valid order number and clear description of the request reason. Once our team reviews and approves the application, customers will receive an official return authorization number and detailed return shipping guidelines. Customers are fully responsible for all return shipping fees and transportation risks unless the item arrives factory-defective, transit-damaged, incorrectly shipped, or missing key accessories due to our warehouse errors. We strongly recommend using trackable and shockproof shipping services and fully restoring original protective packaging during return shipment to prevent secondary damage, contamination, or formula leakage, which will automatically disqualify return applications. After we receive, inspect, and confirm the returned items fully comply with official return standards, we will process refunds or store credit exchanges within three to five business days. All refunds are issued to the original payment method, with final arrival time depending on individual bank processing procedures. Direct exchanges for different skincare styles, specifications, or formulas are not supported; qualified items can be returned for store credit for new orders. For unresolved return and exchange questions, customers may refer to the official FAQ page for further professional clarification and support.